Existing Patients

We will stay in contact through the spruce l in between clinic visits to ensure that care is seamless and that we are making appropriate progress. Please use spruce for all patient healthcare communication as it is HIPPA compliant. If you opt out of using spruce, please use the telephone to communicate patient information with Dr. Grayson.

Medications refills will mainly be completed during patient visits. However if a refill is needed in between visits please request one through spruce. Once received it will be sent electronically to your pharmacy. It is the Patient’s/Parent’s responsibility to request medication refills in a timely manner.  Dr. Grayson’s office requires at least 3 (three) business days in advance to respond to prescription refill requests.  Urgent prescription requests requiring a response in less than 2 business days’ notice may be subject to a fee, and must be marked URGENT.  Prescription refill requests can only be provided to current patients of the practice.

Payment is due when appointment is scheduled. To ensure that Dr. Grayson is paid for services rendered in a timely manner, every Patient and/or Patient’s Guarantor. This eliminates need to have a must have a valid credit card on file. You are responsible for timely payment of Dr. Grayson’s services, regardless of the status of any reimbursement you may seek elsewhere. If your credit card is declined for any reason, and your balance is not paid within 5 business days, then your patient account will incur a $50 late fee (and an additional $50 for every additional week). Dr. Grayson may impose reasonable interest, late charges, direct collection costs, court costs, and/or reasonable attorney’s fees should your patient account become delinquent. Any other financial arrangement must be made with Dr. Grayson, in writing, prior to service.

We are an out of network provider for all insurance plans.  We do not accept payment directly from any insurance company.  Patients/parents are responsible for all fees associated with treatment at time of appointment. We will provide you with the paperwork necessary for you to submit a claim to your insurance for reimbursement and take advantage of any out of network benefits. Please request a super bill on the portal if you would like to submit for out of network benefit.