Existing Patients

We are now using spruce and no longer accepting portal messages.

Please use the Spruce App

for all patient healthcare communication as it is HIPPA-compliant.

We are excited to announce we are now using Spruce for patient communication

Spruce is a secure, HIPAA-compliant communication platform that healthcare professionals and patients can use to communicate. It offers a variety of features, including:

Messaging: Patients can exchange secure, encrypted messages with their provider, and providers can send messages to patients
Video calls: Patients and providers can have video calls with each other
Health questionnaires: Patients can fill out health questionnaires on Spruce
Photo and video sharing: Patients and providers can send and receive photos and videos
PDF attachments: Patients and providers can send and receive PDF attachments
Team collaboration: Healthcare professionals can use Spruce to collaborate on patient care, such as discussing billing questions, relaying patient requests, and more

Patient Appointments

FOLLOWUP APPOINTMENTS: are made either at the end of your appointment, online through patient portal, or online scheduler tool.

APPOINTMENT RESCHEDULING: can be done through the patient portal, please make all changes prior to 24 hours before your appointment to avoid a cancellation fee.

CANCELLATION POLICY: If you are unable to make an appointment, please let Dr. Grayson know as soon as possible by calling the office and leaving a voicemail message or canceling online. Because your appointment time is reserved for you, you will be charged the full fee for the scheduled service(s) unless you cancel 24 hours in advance (not including weekends or holidays). Exceptions to the missed appointment fee will be made for weather emergencies. If you are late for your appointment, you will be seen for the remaining appointment time and will be charged the full appointment fee.

A Late Cancellation Fee will be charged if the Patient (or Patient’s Representative):

Cancels the appointment less than 24 hours prior to appointment time; or
Fails to show up for a scheduled appointment; or
Arrives for their scheduled appointment with 15 minutes or less remaining in their scheduled time slot.

Patient Portal

Dr. Chrono online portal- Onpatient

Portal

Online Appointment Requests

Online Dr. Chrono appointment scheduler

Scheduler

Further Information

Patient Communication

We will stay in contact through the spruce l in between clinic visits to ensure that care is seamless and that we are making appropriate progress. Please use spruce for all patient healthcare communication as it is HIPPA compliant. If you opt out of using spruce, please use the telephone to communicate patient information with Dr. Grayson.

Pharmacy Requests

Medications refills will mainly be completed during patient visits. However if a refill is needed in between visits please request one through spruce. Once received it will be sent electronically to your pharmacy. It is the Patient’s/Parent’s responsibility to request medication refills in a timely manner. Dr. Grayson’s office requires at least 3 (three) business days in advance to respond to prescription refill requests. Urgent prescription requests requiring a response in less than 2 business days’ notice may be subject to a fee, and must be marked URGENT. Prescription refill requests can only be provided to current patients of the practice.

Payments

Payment is due at the time of service. To ensure that Dr. Grayson is paid for services rendered in a timely manner, every Patient and/or Patient’s Guarantor must have a valid credit card on file. You are responsible for timely payment of Dr. Grayson’s services, regardless of the status of any reimbursement you may seek elsewhere. If your credit card is declined for any reason, and your balance is not paid within 5 business days, then your patient account will incur a $50 late fee (and an additional $50 for every additional week). Dr. Grayson may impose reasonable interest, late charges, direct collection costs, court costs, and/or reasonable attorney’s fees should your patient account become delinquent. Any other financial arrangement must be made with Dr. Grayson, in writing, prior to service.

Insurance Claims

We are an out of network provider for all insurance plans. We do not accept payment directly from any insurance company. Patients/parents are responsible for all fees associated with treatment at time of appointment. We will provide you with the paperwork necessary for you to submit a claim to your insurance for reimbursement and take advantage of any out of network benefits. Please request a super bill on the portal if you would like to submit for out of network benefit.

Credit Card authorization form

Fillable credit card authorization form, please fill out and send to Dannielle@graysonpsychiatry.com

Credit Card Form

Office Policies& No surprise Act

The following information describes some important policy and procedural matters concerning my practice. Please read this material and sign the acknowledgement. If you have any questions, feel free to discuss them with me.

Office Policies

No Surprise Act

Privacy Practice Notice

This Notice describes your rights in regards to the protection of your health information and how you may exercise those rights. This Notice also gives you the names of contacts should you have questions or comments about the policies and procedures Grayson Psychiatry uses to protect the privacy of your health information.

Privacy Notice

Release of information form

Form that allows healthcare providers to share a patient's protected health information (PHI) with specific individuals or organizations.

ROI Form